(Universitas Majalengka, Indonesia)(2) Tera Triyantara Hani RN
(Universitas Majalengka, Indonesia)*corresponding author
AbstractThis study aims to analyze the influence of organizational culture on the quality of public services in the Department of Population and Civil Registration of Majalengka Regency. The study used a quantitative approach with the type of explanatory research. The study population is all employees Department of Population and Civil Registration of Majalengka Regency with a saturated sampling technique. Data were collected through Likert-scale questionnaires and analyzed using simple linear regression. The results showed that organizational culture is in the category of strong enough, with an average value of 3.87, while the quality of public services is in the category of good, with an average value of 3.92. The results of the regression test showed that organizational culture has a positive and significant effect on the quality of public services with a regression coefficient of 0.53, a t-count value of 4.62, and a significance level of 0.000 (< 0.05). The value of the coefficient of determination of 0.28 indicates that organizational culture is able to explain 28% variation in the quality of public services. This study confirms that the strengthening of organizational culture is an important factor in improving the quality of public services.
KeywordsOrganizational culture; Population Services; Quality of public services
|
DOIhttps://doi.org/10.47679/jrssh.v5i4.502 |
Article metrics10.47679/jrssh.v5i4.502 Abstract views : 142 | PDF views : 3 |
Cite |
Full Text Download
|
References
Ashari, A., & Sallu, S. (2023). Digitalisasi Kualitas Pelayanan Publik di Dinas Kependudukan dan Pencatatan Sipil. Remik, 7(1), 342–351. https://doi.org/10.33395/remik.v7i1.11984
Cahyadi, R. (2016). Inovasi kualitas pelayanan publik pemerintah daerah. Fiat Justicia Jurnal Ilmu Hukum Fakultas Hukum Universitas Lampung, 10(3), 569–586. http://repository.lppm.unila.ac.id/id/eprint/6143
Darma, B. (2021). Statistika penelitian menggunakan SPSS (Uji validitas, uji reliabilitas, regresi linier sederhana, regresi linier berganda, uji t, uji F, R2). Guepedia.
Des majayanti, Berian Hariadi, & Adriani Adnani. (2023). Peranan Pemerintahan Nagari Dalam Meningkatkan Pelayanan Masyarakat Di Nagari Persiapan Bandua Balai Kabupaten Pasaman Barat. JAPan : Jurnal Administrasi Dan Pemerintahan, 1(1), 47–57. https://doi.org/10.55850/japan.v1i1.72
Hakim, A. (2015). Fungsi Dan Peran Ombudsman Republik Indonesia Perwakilan Nusa Tenggara Barat Dalam Mendorong Kepatuhan Pemerintah Daerah Terhadap Undang-Undang Nomor 25 Tahun 2009 Tentang Pelayanan Publik. Jurnal IUS Kajian Hukum Dan Keadilan, 3(1). https://doi.org/https://doi.org/10.12345/ius.v3i7.196
Hardiyansyah, H. (2018). Kualitas pelayanan publik: Konsep, dimensi, indikator dan implementasinya. Gava Media.
Kosasih, E. (2023). ETIKA PELAYANAN PUBLIK. Prosiding Business Adaptability, Change Management and Technopreneur Conferences, 1(2), 544–557. https://doi.org/https://doi.org/10.46306/bacmatech.v1i2.50
Lase, D., Absah, Y., Lumbanraja, P., Giawa, Y., & Gulo, Y. (2025). Teori Budaya Organisasi: Konsep, Model, dan Implikasi untuk Manajemen Organisasi. Tuhenori: Jurnal Ilmiah Multidisiplin, 3(1), 21–45. https://doi.org/10.62138/tuhenori.v3i1.128
Maryam, N. S. (2017). MEWUJUDKAN GOOD GOVERNANCE MELALUI PELAYANAN PUBLIK. Jurnal Ilmu Politik Dan Komunikasi, 6(1). https://doi.org/10.34010/jipsi.v6i1.232
Mustafid, H. (2017). Peningkatan kinerja aparatur sipil negara melalui budaya organisasi. Tarbawi: Jurnal Keilmuan Manajemen Pendidikan, 3(01), 1–14. https://doi.org/https://doi.org/10.32678/tarbawi.v3i01.1775
Prananda, Y., Lucitasari, D. R., & Abdul Khannan, M. S. (2019). PENERAPAN METODE SERVICE QUALITY (SERVQUAL) UNTUK PENINGKATAN KUALITAS PELAYANAN PELANGGAN. OPSI, 12(1), 1. https://doi.org/10.31315/opsi.v12i1.2827
Pranatawijaya, V. H., Widiatry, W., Priskila, R., & Putra, P. B. A. A. (2019). Penerapan Skala Likert dan Skala Dikotomi Pada Kuesioner Online. Jurnal Sains Dan Informatika, 5(2), 128–137. https://doi.org/10.34128/jsi.v5i2.185
Prihantoro, Y., Setiawan, A., & Nuradhawati, R. (2024). KUALITAS PELAYANAN DALAM PENERBITAN E-KTP (STUDI PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN BANDUNG BARAT). Jurnal Prinsip : Jurnal Mahasiswa Magister Ilmu Pemerintahan, 1(1 SE-Articles). https://doi.org/https://doi.org/10.36859/prinsip.v1i1.2927
Rohayatin, T., Warsito, T., Pribadi, U., Nurmandi, A., Kumorotmo, W., & -, S. (2018). FAKTOR PENYEBAB BELUM OPTIMALNYA KUALITAS PENYELENGGARAAN PELAYANAN PUBLIK DALAM BIROKRASI PEMERINTAHAN. Jurnal Caraka Prabu, 1(01), 22–36. https://doi.org/10.36859/jcp.v1i01.50
Rukajat, A. (2018). Pendekatan penelitian kualitatif (Qualitative research approach). Deepublish.
Sholehah, A. Z., Susanto, C. Z., Qotrunada, R., Wahyudin, C., & Salbiah, E. (2023). Peran Budaya Organisasi Dalam Meningkatkan Pelayanan Publik. Karimah Tauhid, 2(1), 352–359. https://doi.org/https://doi.org/10.30997/karimahtauhid.v2i1.8027
Subhaktiyasa, P. G. (2024). Evaluasi Validitas dan Reliabilitas Instrumen Penelitian Kuantitatif: Sebuah Studi Pustaka. Journal of Education Research, 5(4), 5599–5609. https://doi.org/10.37985/jer.v5i4.1747
Sugiyono, S. (2010). Metode penelitian kuantitatif dan kualitatif dan R&D. Alfabeta Bandung.
Sulaksono, H. (2015). Budaya organisasi dan kinerja. Deepublish.
Tantri, R. A., Maksin, M., Hidayat, S., & Ariyanto, A. E. (2022). Pelaksanaan Program" Asn Ber-Akhlak" Sebagai Bentuk Pengembangan Pegawai Untuk Meningkatkan Kualitas Dan Loyalitas Pegawai. Restorica: Jurnal Ilmiah Ilmu Administrasi Negara Dan Ilmu Komunikasi, 8(1), 27–34
Refbacks
Copyright (c) 2025 Herdianto Wahyu Pratomo
This work is licensed under a Creative Commons Attribution 4.0 International License.
______________________________________________________________________________________________
Journal of Research in Social Science And Humanities
Published by Utan Kayu Publishing
Email: jurnal.jrssh@gmail.com