(2) Yossie Rossanty
(3) Dewi Nurmasari Pane
*corresponding author
AbstractThis study aims to analyze the effect of brand image and product quality on frozen food purchase decisions, with purchase intention as an intervening variable among consumers of PT Madusari Nusaperdana in Medan City. A quantitative approach with a survey method was employed. Data were collected through questionnaires distributed to consumers who had purchased products from PT Madusari Nusaperdana and were analyzed using regression analysis and mediation testing to examine both direct and indirect effects among variables. The results indicate that brand image and product quality have a positive and significant effect on purchase intention and also exert a positive and significant effect on purchase decisions. Furthermore, purchase intention is found to have a positive and significant effect on purchase decisions. Mediation analysis confirms that purchase intention mediates the relationship between brand image and product quality and purchase decisions. These findings suggest that strengthening brand image and improving product quality can enhance consumers’ purchase intention, which in turn leads to higher purchase decisions for frozen food products. The practical implication of this study highlights the importance of consistent brand-building strategies and quality control in increasing a company’s competitiveness. KeywordsBrand Image, Product Quality, Purchase Intention
|
DOIhttps://doi.org/10.47679/jrssh.v6i1.572 |
Article metrics10.47679/jrssh.v6i1.572 Abstract views : 61 |
Cite |
References
Agyei, P. M., & Kilika, J. M. (2021). Communication Integrity and Customer Loyalty in Service Organizations. Journal of Service Management Research, 13(2), 112–124.
Amin, M., Isa, Z., & Fontaine, R. (2019). The Role of Customer Satisfaction in Service Loyalty: An Empirical Study. International Journal of Service Industry Management, 30(4), 288–306.
Arifin, A., & Fadilah, R. (2021). Service Quality and Satisfaction Among Public Service Users. Journal of Administrative Sciences, 7(3), 201–215.
Badan Pusat Statistik (2023). Statistik Penduduk Lansia. https://www.bps.go.id/id/publication/2023/12/29/5d308763ac29278dd5860 fad/statistics-of-aging-population-2023.html
Br Barus, A., & Nisa, P (2025). Pengaruh Kualitas Layanan Dan Kepercayaan Pelanggan Terhadap Loyalitas Pelanggan Yang Dimediasi Oleh Kepuasan Pelanggan. Jurnal Ilmiah Wahana Pendidikan, 11(5.D), 46-65. Retrieved from https://jurnal.peneliti.net/index.php/JIWP/article/view/10454.
Chairil, Ika Wahyuni Utami Rambe (2022). Tingkat Kepuasan Lansia Tentang Pelayanan Kesehatan di Panti Khusnul Khotimah Pekanbaru. https://ejurnal.umri.ac.id/index.php/photon/article/view/3446/1938
Dyatmika, Teddy, M.I.Kom (2021). Ilmu Komunikasi. Yogyakarta: Zahir Publishing
Fadil, Muhammad, Cicilia Windiyaningsih, Ismail Sangadji (2025). Pengaruh Kualitas Pelayanan Kesehatan Lansia Terhadap Kepuasan dan Loyalitas Pasien di RSAU DR Mohammad Sutomo. https://ejournal.urindo.ac.id/index.php/MARSI/article/view/6518/2265
Fernando, Ferry (2020) Kualitas Pelayanan Panti Sosial Tresna Werdha Sinta Rangkang dalam Penanganan Orang Lanjut Usia di Kota Palangka Raya. https://repository.umpr.ac.id/64/
Hapsari, R., Clemes, M., & Dean, D. (2018). The Impact of Service Communication on Loyalty Through Trust and Satisfaction. Journal of Retailing and Consumer Services, 45, 82–92.
Haryanto, J., & Setiawan, D. (2019). Service Quality as a Predictor of Satisfaction and Loyalty in Public Sector Services. Journal of Social Service Management, 4(2), 167–178.
Hermanto, SE., S.Kep. Ns., MM., CRA (2019). Faktor Pelayanan, Kepuasan, dan Loyalitas Pelanggan. Surabaya: CV. Jakad Publishing.
Humaira, Farah, Syahrum Agung dan Ecin Kuraesin (2019). Pengaruh Integritas dan Pengembangan Karir Terhadap Kinerja Karyawan. Fakultas Ekonomi Dan Bisnis Universitas Ibn Khaldun Bogor, Indonesia. http://ejournal.uikabogor.ac.id/index.php/Manager/index
Ibrahim, Malik dan Sitti Marijam Thawil (2019). Pengaruh Kualitas Produk dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan. Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT Vol.4, 175 – 182 P-ISSN 2527–7502 E-ISSN 2581-2165
Irawan, Immanuel Candra, Krista Wabiser (2025). Analisis Pengaruh Kualitas Layanan Terhadap Loyalitas Pelanggan Toko Ritel Modern di Nabire Dimediasi Kepuasan Pelanggan. Jurnal Maneksi (Management Ekonomi dan Akuntansi). DOI:https://doi.org/10.31959/jm.v14i1.2752
Karomah, Latifa (2021). Strategi Komunikasi Persuasif Pekerja Sosial dalam Pembinaan Remaja Putus Sekolah di Panti Sosial Bina Remaja (PSBR) Rumbai. https://media.neliti.com/media/publications/124692-ID-strategi-komunikasi-persuasif-pekerja-so.pdf
Khadka, K., & Maharjan, S. (2018). Customer Satisfaction and Service Quality in Public Institutions. Journal of Management Studies, 5(1), 20–28.
Kialala.(2021).Apa yang dimaksud dengan Integrasi Komunikasi. https://www.dictio.id/t/apa-yangdimaksud-dengan-integrasikomunikasi/ 158387.
Kotler, P., & Keller, K. L. (2018). Marketing management (15th ed.). Pearson.
Sanny, L., Arina, A. N., Maulidya, R. T., & Pertiwi, R. P. (2020). Purchase intention on Indonesia males skin care by social media marketing effect towards brand image and brand trust. Management Science Letters, 10,2139-2146. https://doi.org/10.5267/j.msl.2020.3.023
Lestari.I(2023) Brand Image, and Food Quality on Purchase Decisions in Meat Processing Industry Products, Canned Food, and Bakery. https://ijins.umsida.ac.id/index.php/ijins/article/view/773.
Kaya (2023) Individuals’ buying behaviors and attitudes towards frozen foods: The caseof Eastern Mediterranean Region https://www.tandfonline.com/doi/full/10.1080/23311932.2023.2286726.
Eka Putri, Asron Saputra (2023) Pengaruh Citra Merek, Kepercayaan Dan Kualitas Produk Terhadap Keputusan Pembelian Pixy Two Way Cake Di Kota Batam. https://ejurnal.unikarta.ac.id/jemi/en/article/view/1416.
Zhang, X., Gong, X., & Jiang, J. (2021). Dump or recycle? Nostalgia and consumer recycling behavior. Journal of Business Research, 132(November), 594- 603. https://doi.org/10.1016/j.jbusres.2020.11.033
Refbacks
- There are currently no refbacks.
Copyright (c) 2026 Willy Zek Nasution, Yossie Rossanty, Dewi Nurmasari Pane

This work is licensed under a Creative Commons Attribution 4.0 International License.
______________________________________________________________________________________________
Journal of Research in Social Science And Humanities
Published by Utan Kayu Publishing
Email: jurnal.jrssh@gmail.com










